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Troubleshooting for the iOS app

If something seems to be going incorrect on the app, the starting time pace to try is to close the app completely and then re-open up information technology. To close the app, double-click the home push button, and then swipe up on the Trello app.

If the trouble continues later on closing and re-opening the app, there are a few things you lot tin endeavor to fix the problem: clearing the cache, logging out of the app and back in, or reinstalling the app.

If you have tried these steps and still have a problem contact our support team with your device'south diagnostic reports so we can troubleshoot farther.

Warning: These actions will articulate any offline changes you've made to your boards that haven't been synced yet, so make sure to cheque for unsent changes before proceeding further.

Bank check for unsent changes first!

If you've fabricated changes to your boards while offline, the troubleshooting steps described further down will forbid these changes from being synced. Fortunately, there are a few unlike ways to check to see if you have any unsent changes.

i. The easiest method is to get to your account tab. If y'all have unsent changes, you'll see a warning nether the "Log Out" pick:

2. You can also check for sync indicators (circular arrows) on boards in the domicile screen and on cards, like in the screenshot beneath:

3. Finally, you lot tin can go to the Sync Queue in accounts and cheque to encounter if it has items in it that aren't errors (if they're errors, they'll accept red text below).

What to exercise if you have unsent changes

If you see any of these indications that you have unsent changes, immigration the cache, logging out and back in, or reinstalling the app will crusade you to lose these changes. To prevent this, the best course of activity is to go back on a network so that the changes will sync.

If that doesn't work at get-go, effort endmost the app completely past borer on the home screen and swiping up on Trello, and and then reopening Trello. If the changes still don't sync after that, bank check to make sure that the network is working by opening a webpage in your browser.

If you lot're not able to go on a network, or if the changes don't send for some reason, you can export a list of the changes so that you lot tin redo them afterwards if they're lost. To do this, open the app and get to the Account tab. From there, open up the Sync Queue. Tap on the Share push to transport yourself a text description of the changes.

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Troubleshooting after checking for unsent changes

After you've confirmed that you don't have whatsoever unsent changes, or later y'all've exported the Sync Queue as a fill-in, yous can safely go on with the troubleshooting steps below.

Clearing the cache

Sometimes, cached data in the iOS app will crusade your iOS device to exist out of sync with the web interface.

To clear that, open up your phone's Settings app, and scroll down until you see the Trello app listed. Tap on Trello, and then enable "Clear on Launch" on the next screen by tapping the slider next to it.

Adjacent, you'll need to close Trello and relaunch. To practice this, first double-tap your home button. Y'all should encounter all the apps open on your device. Find the Trello window, and slide it upward to shut it. It will disappear, indicating that it's closed. Then, tap your habitation push once more, and tap the Trello app to reopen it.

Logging out of the app and back in

If clearing the cache doesn't help, yous may desire to endeavour logging out of the app and back in. To log out, first, open the Trello app and tap on the Business relationship tab from your main domicile screen (this will be in the bottom right on the iPhone or the top left on the iPad). From here, you tin select "Log Out".

If you've made offline changes that haven't been synced nevertheless, yous'll meet the following warning when you effort to log out:

In this instance, try to get back to a network then that your changes will exist synced before logging out so that y'all don't lose these changes.

In one case you've logged out, select "Log In" to sign in to Trello over again.

Reinstalling the app

If the problem persists, y'all tin can besides reinstall the app. Tap on the Trello icon on the telephone's domicile screen and concur downwardly until the icons milkshake and an "10" appears in the corner of each icon. Tap on the "X" for the Trello icon — this will remove the Trello app from your device.

Next, open the app store app on your phone and download Trello again. You'll need to log in again. If y'all purchased an upgrade y'all'll even so have access to this once you log in.

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Diagnostic Reports

If you continue to see the same problem after trying these steps, contact our support team with the final few diagnostic report logs from your device's Trello app:

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Source: https://help.trello.com/article/1061-troubleshooting-for-the-ios-app

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